Terms & Conditions - Fetch Pet Products

Terms & Conditions

Terms & Conditions

Guarantee of Product

Return Policy

If you have received an incorrect, damaged or defective item, we are happy to replace it for you at no extra cost. Returns and exchanges are accepted within 30 days of your original purchase. Before mailing an item back to us, please email us at info@fetchpetproducts.com to discuss the issue. Returned items must be in re-sellable condition, include all packaging, and a valid order number from a fetchpetproducts.com purchase (unless otherwise noted by Fetch). Customers are responsible for shipping costs for returns.

Payment Information

Fetchpetproducts.com processes Visa, Mastercard, Discover and American Express purchases through a secure Stripe connection. We do not store your credit card numbers or bank information on our website. We do not accept cash or checks. Other payment methods are subject to change at any time and may not be available to all customers and countries. All orders are subject to verification and maybe delayed if we are unable to confirm important details.

International Purchases

We reserve the right to refuse sales to any foreign country that has too high of fraud rates of return, or system of laws that makes doing business prohibitive. The customer is responsible for all duties, documents and other fees associated with importing product into their destination country. If any such fees are not paid, and billed to Fetch, Fetch will then notify you for payment. We do not to ship to International Military Addresses (i.e. APO AE addresses).


Approximate shipping times are listed on the checkout page with different costs and methods of shipment. You are able to choose your preferred method. Fetch shall not be liable for deliveries not made within a specific time frame. In most cases, orders are processed and shipped in the same day of payment.

Free shipping offers may not apply to all items, and unless otherwise stated, are available to customers with shipping destinations in the contiguous United States. The Free Shipping offer only applies to registered customers who purchase more than $20 in a single order. Free shipping may not be available if a coupon is being used for purchase.

Sales Tax

Sales tax will be added to all consumer orders shipped to addresses located in Florida and New York. With the submission of a Tax Exempt Certificate number, Wholesale orders will not be charged sales tax.


Pricing and availability are subject to change without notice. We make every effort to ensure the pricing on our website is accurate. We reserve the right to refuse to honor pricing mistakes, however, we will not charge you a higher price without notice.

Hours of Operation

Our website functions 24-hours a day, but availability is not always a guarantee. Our website may be offline for periods of time for upgrades or other required maintenance. We aim to process and ship orders within 24 hours of payment (excluding weekends and holidays). If you need to contact us, feel free to email at info@fetchpetproducts.com. We will reply within 12 hours or less.

Privacy Policy

Website Content

This website is provided by Fetch Pet Products, LLC. (“Fetch”). Fetch maintains this website for your personal entertainment, information, education, and communication. Without Fetch’s prior written permission, you may not reproduce, distribute, modify, display, prepare derivative works based on, repost or otherwise use the content of this website.

Your Privacy

Fetch values your privacy. We only collect personal information that you choose to provide voluntarily, when you give us feedback and suggestions, or when you choose to voluntarily contact us. We will never share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. Our ecommerce shopping cart stores your customer details and shipping and billing addresses, however it does not store credit card numbers or bank information.

Trademarks and Copyright

Unless otherwise noted, all the materials, images, text, illustrations, designs, logos, photographs, programs, written and other materials that are part of this website (collectively, the “content”) are copyrights, trademarks, trade dress and/or other intellectual property owned, and controlled by Fetch Pet Products, LLC. and are protected by U.S. and international trademark and copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Fetch Pet Products, LLC. and is also protected by U.S. and international copyright laws. You should assume that everything you see or read on the website is copyrighted, unless otherwise noted, and may not be used without the written permission of Fetch. The trademarks and logos (collectively the “trademarks”) displayed on this website are registered and unregistered trademarks of Fetch Pet Products, LLC. Your misuse of the trademarks displayed on the website, or any other content on the website, except as provided herein, is strictly prohibited without the written permission of Fetch.